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FAQ

Questions and Responsibilities for Buyers

You can live anywhere in the world and buy on Trinimix. However, please keep in mind that most of our vendors live in Trinidad and Tobago and you will need to discuss your shipping options and costs before purchasing the item

All costs are shown on the “Shipping and Checkout” page. Ensure you confirm with the vendor about the shipping time and costs before you purchase

The vendors and sellers of the items being sold guarantees the effectiveness and integrity of the goods or services being sold. Please confirm with the vendors and sellers before purchasing the goods or services.

  1. Get your store up and running in no time!
  2. Effective design focused on high selling and conversions
  3. Huge customer base
  4. No advertising required
  5. and much more…

Yes. Kindly review the restricted Products and Services tab to verify that your product is not restricted.

By doing business with us, you are confirming that you will not use the Service to purchase and do business in connection with the following business activities, or business practices, unless you have received prior written approval from Trinimix. It is prohibited to use the Service for any dealings, engagement, or sale of goods/services linked directly or indirectly with jurisdictions Trinimix has deemed high risk, such as Cuba, Iran, North Korea, Crimea Region, and Syria.

  • Counterfeit or unauthorized goods
  • Gambling
  • Regulated or illegal products or services
  • Get rich quick schemes
  • Mug shot publication or pay-to-remove sites
  • No-value-added services
  • Drug paraphernalia
  • Pseudo pharmaceuticals
  • Substances designed to mimic illegal drugs
  • Use of Trinimix in a manner inconsistent with its intended use or as expressly prohibited in the Trinimix Term of Service Agreement

Our “Know Your Customer” (KYC) standard require Trinimix to collect and maintain information on all Trinimix vendors and sometimes customers. These requirements come from our regulators and are intended to prevent abuse of the financial system.

The information Trinimix is required to collect differs from country to country, person to person, and typically includes (but is not limited to):

  • The individual creating the Trinimix account
  • The business associated with the Trinimix account
  • Any individuals who ultimately own or control that business 

The following information enables payouts to vendors. For example, to enable payouts for a vendor we might need to collect the following verification information:

  • Whether the business entity is a company or an individual
  • Information about the business (e.g., name, address).
  • Information about the person opening the Trinimix vendor account (e.g., name, date of birth).
  • Beneficial owner information (e.g., name, proof of personal address).
  • A scan of a government ID document
  • Bank account information (eg., bank account number, type, owner name, business name if company, bank name

Assess the items or service and verify that it is consistent with what was promised. If not, immediately contact the vendor to have them resolve the situation

Downloadable items are NOT eligible for refunds or returns. You must communicate with the vendor before purchasing any downloadable items to ensure that you understand the details of the download and its guarantees.

Refund requests are made to the vendor or service provider. 

Before you ask for a refund from the vendor or service provider
If you have purchased an item or service and you are experiencing a problems with the item we recommend that you contact the vendor or service provider of that item and seek assistance. Often they’ll be able to help to rectify your problem.

We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an vendor to provide you with a refund:

  • Item is “not as described” or the item doesn’t work the way it should.
  • Item support is promised but not provided
  • Items that have not been downloaded

If you have any queries please message Trinimix Support at support@trinimix.com

Questions and Responsibilities for Sellers, Vendors, and Service Providers

You can live anywhere in the world and sell on Trinimix. However, keep in mind that most of our customers live in Trinidad and Tobago

Yes. Kindly review the restricted Products and Services tab to verify that your product is not restricted.

There are various free and paid plans that can be viewed on the pricing page. All plans incorporate a small transaction fee.

The vendors of the items being sold guarantees the effectiveness and integrity of the goods or services being sold. 

  1. Get your store up and running in no time!
  2. Effective design focused on high selling and conversions
  3. Huge customer base
  4. No advertising required
  5. and much more…
  1. Ecommerce software
  2. Catchy domain name
  3. Ecommerce hosting
  4. SSL certificates
  5. Payment processing costs
  6. Effective store design
  7. Inventory management
  8. Product marketing
  9. Email and social media marketing
  10. WhatsApp, email, and phone support
  11. Delivery services available for hire 

Yes. Kindly review the restricted Products and Services tab to verify that your goods or services are not restricted.

By registering with us, you are confirming that you will not use the Service to offer the public for purchase in connection with the following business activities, or business practices, unless you have received prior written approval from Trinimix. It is prohibited to use the Service for any dealings, engagement, or sale of goods/services linked directly or indirectly with jurisdictions Trinimix has deemed high risk, such as Cuba, Iran, North Korea, Crimea Region, and Syria.

  • Counterfeit or unauthorized goods
  • Gambling
  • Regulated or illegal products or services
  • Get rich quick schemes
  • Mug shot publication or pay-to-remove sites
  • No-value-added services
  • Drug paraphernalia
  • Pseudo pharmaceuticals
  • Substances designed to mimic illegal drugs
  • Use of Trinimix in a manner inconsistent with its intended use or as expressly prohibited in the Trinimix Term of Service Agreement

Our “Know Your Customer” (KYC) standard require Trinimix to collect and maintain information on all Trinimix vendors and sometimes customers. These requirements come from our regulators and are intended to prevent abuse of the financial system.

The information Trinimix is required to collect differs from country to country, person to person, and typically includes (but is not limited to):

  • The individual creating the Trinimix account
  • The business associated with the Trinimix account
  • Any individuals who ultimately own or control that business 

The following information enables payouts to vendors. For example, to enable payouts for a vendor we might need to collect the following verification information:

  • Whether the business entity is a company or an individual
  • Information about the business (e.g., name, address).
  • Information about the person opening the Trinimix vendor account (e.g., name, date of birth).
  • Beneficial owner information (e.g., name, proof of personal address).
  • A scan of a government ID document
  • Bank account information (eg., bank account number, type, owner name, business name if company, bank name)

As a vendor, seller, or service provider, it is your responsibility to keep in contact with the customer to verify that they have received the items/service and are completely satisfied with it.

  • If product is shipped and delivered
    • Continue to contact the customer daily within the 5 calendar days that the customer has to apply for a refund
  • If product is not shipped and delivered
    • Do not ship product until contact is made with customer within 5 calendar days
Nationwide delivery

Delivery to most local adresses. Confirm with vendor first

Easy returns on items

5 calendar days money back. Confirm with vendor first

Local Guarantee

Only in the country of usage. Guarantee provided by vendor

100% Secure Checkout

PayPal / MasterCard / Visa. Direct bank transfer and COD